Unless other arrangements are made, all orders are sent with Australia Post. Postage is charged at the standard Australia Post rate plus one dollar. Express post is available. You can check the postage on your order at any time while shopping, the shopping cart will display the weight of your order and you can get an estimate of postage.
The postage displayed at the check out is an estimate. In the vast majority of cases it will be correct. However, there may be times when we may need to invoice you for extra postage. Usually this involves light and bulky products, or those which require extra packing. Australia Post charges by either weight or volume, whichever is the greater.If you are ordering light, bulky items they will probably not fit in a post satchel.
We pack orders as best as we practicably can. While we take every practicable care, we cannot and will not be held responsible for any damage or loss occurring transit. Nonetheless, please let us know if you have any problems.
Signature on delivery and Extra Cover (insurance) are available at the checkout, Extra Cover is calculated at $1.50 per $100 of order value.
We reserve the right to decline orders which we think are unsuitable for posting to a particular destination. Eg posting glassware to remote destinations.
If you order WYEAST liquid yeast please make sure you also order a freezer brick. The bricks weigh about 700 grams and will therefore effect postage to destinations outside of Sydney metro.